Refund policy

• Within 14 days of a purchase, we refund the credits from that purchase you haven't used, in full, on request. No reason needed.
• Credits already used are not refunded, because the answers were delivered.
• After 14 days, your unused credits stay on your key and never expire. They are not refunded, except in the cases below.
• Charged twice, or charged by mistake: we refund the whole amount, whenever you tell us.
• A fault on our side that spent your credits: we restore them.
• If we suspend your key or close Poseidon: we refund your unused credits.

How to ask

Write to contact@askposeidon.app with the email you paid with and the date of the purchase. Don't send your key. We answer within two working days, and the refund goes back to the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 days.

Your legal rights

This policy adds to your rights under the law; it doesn't replace them.